CONTENTS

Conflicts come in life because people have different understandings, beliefs, opinions or expectations. Mostly we identify conflict with something negative, more like a burden, something to be avoided. Leaders, on the other hand, know that conflict is essential for progression, development and growth. Conflict is an opportunity and should never be avoided! “During good times, help your team fulfil their potential! During bad times, take care of your team.” Based on this principle a good leader has to know what do to during difficult times and situations of conflict. Leaders love conflict! Learning how to deal with conflict and negotiate is an essential skill that we are often expected to have but are rarely taught. The opposite of dealing with conflict is to avoid it, which risks never resolving the underlying issue. As they say in Sweden… put the (smelly) fish on the table, and talk it through !

In our conflict and negotiation training we teach you tools that will allow you to become confident in facing a conflict and negotiating your way through to the resolutions with the interest of each involved party. Did you know that 75% of employees who leave an organisation say it is because of their boss? Maybe resolving conflicts with their boss and the boss showing interest in resolving a conflict with their employee would significantly lower that number!

  • Negotiation and Conflict Management techniques demonstrate tools and guiding principles on how to bring up a conflict, run a powerful dialogue which will lead to the negotiation and resolution of the matter. It takes two or more parties to generate a conflict and the same amount to resolve one. If you then share those techniques with others, conflict resolution will follow a more efficient approach and become enjoyable rather than full of emotions and pointless arguments.
  • Understanding common Pitfalls is key to running a negation. Students learn what to do when somebody is getting into a blaming mode, loosing sense in their arguments or simply walking in loaded with negative energy and anger. Taking leadership of a conflict resolution is as important as taking leadership in other areas. It is crucial to know when the dialogue will lead towards a beneficial resolution or rather an emotional explosion and how to manage that.
  • Mastering Change is a natural follow-on to conflict and negotiations. Once there was a reason for a conflict, the key to on-going management is how to change behaviours and circumstances so that the same conflict does not reappear. Learning and implementing change management skills will allow you to understand why people do what they do and how to influence their behaviours towards change.
WHAT YOU GET OUT OF THE TRAINING MODULE

Conflict management arises not only in professional life but also with family, friends or other situations. Training in this area will equip you with tools and techniques to get the most out of conflicts so that negotiation and resolution around them will become more comfortable. Only when you have confidence in your game plan and know what to do under different circumstances, will you be able to deal with conflicts rather than avoid them. Asking the right questions in a conflict situation and understanding what the other parties need and want to get out of it will be an essential techniques to acquire for negotiations and conflict management.